Frequently Asked Questions
Do you have any discounts or incentives?
We're so glad you asked! All of our services are priced competitively and we love to thank our customers for their business. We offer a 5% discount to our VIP customers. If you love our service and tell a friend about it, you'll also get a $10 credit that you can use anytime!
How do I become a VIP member?
It's easy! Once you spend $700, you will automatically get 5% off all of your future invoices.
How do I pay?
We accept payment through our secure software and app, Time to Pet. Once you create an account and start booking services, invoices will be emailed to you with a link to pay using your credit or debit card. In addition, we offer flexible payment options for our regular weekly pet sitting and dog walking customers. Autopay is also available.
Do you offer any free trials?
Yes, we do! We offer a free 30-minute walk to all of our new customers. We want both you and your pup to feel comfortable with us before starting care.
Do you offer grooming?
We partner with Cosmic Dog Grooming in West Tisbury to offer lite grooming: bath, brushing, and nail trim. You can request a complimentary grooming service with any of our overnight packages. If you're looking for a new groomer, head over to our Resources page!
What's the best way to reach you?
Feel free to fill out our Get in Touch form to start the conversation! You can also call us at 508-205-9015 or send us an email.
Where do you provide services?
We are based in Vineyard Haven and we give priority to fur-families in Vineyard Haven, Oak Bluffs, and Edgartown. We can accommodate requests from customers in Chilmark and Aquinnah with advanced notice.
What is your cancellation policy?
We have a flexible cancellation policy. We understand that life is unpredicable and that sometimes plans change. There is no penalty for canceling services with adequate notice. Take a look at our current policies for more information about cancellations.
How do I start scheduling walks for my dog?
Feel free to jump right in and create an account on Time to Pet and start filling in some details about your pup. We'll be in touch within 24 hours to schedule a time to talk on the phone and learn more about how we can help.