Frequently Asked Questions
Do you have any discounts or incentives?
We're so glad you asked! All of our services are priced competitively and we love to thank our customers for their business. We offer pet birthday credits and 10% off overnight stays of 7 nights or more. If you love our service and tell a friend about it, you'll also get a $10 credit that you can use anytime!
How do I pay?
We accept online credit card and ACH payments through our secure software and app, Time to Pet. We are completely paperless and tree-friendly! Once you create an account and start booking services, invoices will be automatically generated for you and accessible within your portal. When you create a new account with us, you are automatically enrolled in AutoPay. Send us a message if you'd like to opt-out!
Do you offer any free trials?
Yes, we do! We offer a free 30-minute walk to all of our new customers. We want both you and your pup to feel comfortable with us before starting care.
What's the best way to reach you?
We encourage clients to use our Time to Pet portal for all communications for the best quality services.
Where do you provide services?
We are based in Vineyard Haven and we give priority to fur-families in Vineyard Haven, Oak Bluffs, and Edgartown. We can accommodate requests from customers in Chilmark, West Tisbury, and Aquinnah with advanced notice.
What is your cancellation policy?
We have a flexible cancellation policy. We understand that life is unpredicable and that sometimes plans change. There is no penalty for canceling services with adequate notice. Take a look at our current policies for more information about cancellations.
How do I start scheduling walks for my dog?
Feel free to jump right in and create an account on Time to Pet and start filling in some details about your pup. You can schedule a meeting with us and complimentary walk for your dog. Meet & Greets are required for all new clients.
Where do you go on your field trips?
All over the island! Where we go with your dog will vary on their personality and interests. If they're dog-aggressive, we'll avoid places where there's bound to be many other dogs. If they prefer running on the beach rather than on the trail, we'll make sure to bring our long lead! We will also minimize driving time so your pup can get the most exercise and outside time as possible. Some of our favorite spots are Waskosim's Rock, Fulling Mill Brook, Menemsha Hills, Sepiessa Point Reservation, and Lucy Vincent Beach.
Do you offer boarding?
We hope to in the future! However, we highly recommend all of the sitters listed on our Pet Owner Resources page. Check it out!
Why should I hire a professional dog walker?
It's easy to think that just about everyone can walk a dog fairly easily, so why not just ask a neighbor or friend? As professional dog walkers and pet sitters, it's our job to come visit and care for your dog. We believe in providing highly personalized care and we always plan for the unexpected. Read more about why hiring a professional is important on our blog!
What are your rates?
What is Time to Pet?
Time to Pet is the online management software we use for communicating with all of our clients, scheduling, invoicing, payments, and keeping your information secure and up-to-date. The Time to Pet app is available for both iOS and Android. Time To Pet is fully PCI Compliant (for validation: https://www.timetopet.com/pci). Forget about searching for emails you sent weeks ago. All of the information about your pets and their schedule is available in your portal!