Frequently Asked Questions
Do you have any discounts or incentives?
We're so glad you asked! All of our services are priced competitively and we love to thank our customers for their business. We offer discounts to our regular customers who book three or more walks per week, as well as offering a 5% discount to our VIP customers.
How do I become a VIP member?
It's easy! Once you spend $700, you will automatically get 5% off all of your future invoices.
How do I pay?
We accept payment through our secure software, Time to Pet. Once you create an account and start booking services, invoices will be emailed to you with a link to pay using your credit or debit card. In addition, we offer flexible weekly and monthly payment options for our regular weekly pet sitting and dog walking customers.
Do you offer any free trials?
Yes, we do! We offer a free 15-20 minute walk to all of our new customers. We want both you and your pup to feel comfortable with us before starting care.
Do you offer grooming?
Yes! We partner with Cosmic Dog Grooming in West Tisbury to offer lite grooming: bath, brushing, and nail trim. You can request a complimentary grooming service with any of our deluxe overnight packages.
What's the best way to reach you?
Feel free to fill out our Get in Touch form to start the conversation! We're looking forward to hearing about you and your family.
Where do you provide services?
We are based in Vineyard Haven and we give priority to fur-families in Vineyard Haven, Oak Bluffs, Edgartown (including Chappy), and West Tisbury. We can accommodate requests from customers in Chilmark and Aquinnah with advanced notice.
What is your cancellation policy?
We have a flexible cancellation policy. We understand that life is unpredicable and that sometimes plans change. There is no penalty for canceling services with adequate notice. Take a look at our current policies for more information about cancellations.
How do I start scheduling walks for my dog?
Feel free to jump right in and create an account on Time to Pet and start filling in some details about your pup. We'll be in touch within 24 hours to schedule a time to talk on the phone and learn more about how we can help.